Terms of service

Terms of Service

Welcome to Sireen Delights!

Thank you for choosing Sireen Delights. By accessing our website or purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. General Information

Sireen Delights is an online sweets store based in Pakistan, offering Khoya Barfi and related products.

We are committed to providing fresh, delicious, and high-quality sweets with excellent customer service.

By using our website, you agree to provide accurate and complete information when placing an order.

2. Products and Quality

At Sireen Delights, we aim to maintain high standards of freshness, taste, and product quality.

  • All product descriptions are provided for customer information.

  • Product packaging, colour, or appearance may vary slightly from the images displayed on our website.

  • Product availability may change without prior notice.

  • Customers should review the product's ingredients and allergen information before ordering.

3. Orders and Payments

  • Customers must provide accurate names, phone numbers, and delivery addresses.

  • Orders are subject to confirmation and product availability.

  • Cash on Delivery (COD) is available where offered at checkout.

  • We reserve the right to verify orders before dispatch.

  • Orders with incorrect or incomplete information may be delayed or cancelled.

4. Pricing

All product prices are displayed in Pakistani Rupees (PKR).

Delivery charges, if applicable, will be displayed during checkout.

We reserve the right to update prices and promotional offers without prior notice. Confirmed orders will remain subject to the prices agreed at the time of purchase, except where otherwise agreed or legally permitted.

5. Shipping and Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Delivery times may vary depending on the customer's location, courier service, weather conditions, and other circumstances beyond our control.

Customers must provide accurate delivery information to avoid unnecessary delays.

Original delivery charges are non-refundable for taste-preference returns, except where required by applicable law.

6. 24-Hour Return & Refund Policy

Your satisfaction is our priority!

If you purchase our Khoya Barfi and are not satisfied with its taste or quality, you can contact us to request a return and refund.

For returns based on personal taste preference, the following conditions apply:

  • Return requests must be submitted within 24 hours of receiving the product.

  • Customers must contact us through WhatsApp or email.

  • Customers should provide their order number and reason for requesting a return.

  • Our support team will provide return instructions.

  • The product must be returned according to the provided instructions.

  • Once the returned product is received, the eligible product purchase price will be refunded.

  • Original delivery charges are non-refundable.

  • Return shipping charges are the customer's responsibility for taste-preference returns.

  • Refunds will be processed through an agreed payment method.

For damaged, spoiled, defective, or incorrect products, please contact us as soon as possible. We will provide an appropriate resolution in accordance with applicable consumer protection laws.

The 24-hour taste-preference return period does not limit any statutory consumer rights.

For complete details, please review our Return & Refund Policy.

7. Order Cancellation

Customers may request an order cancellation before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may not be possible. Our Return & Refund Policy will apply where relevant.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate information when placing orders.

  • Ensure someone is available to receive the delivery.

  • Follow storage and handling instructions provided with the product.

  • Contact customer support promptly if an issue arises.

9. Intellectual Property

All original logos, branding, product photographs, graphics, and website content belonging to Sireen Delights are protected by applicable intellectual property laws.

Unauthorised commercial reproduction or use of our original content is prohibited.

10. Privacy and Personal Information

We respect your privacy and are committed to handling customer information responsibly.

Personal information collected during checkout may be used for order processing, delivery arrangements, customer support, and other purposes described in our Privacy Policy.

For further details, please review our Privacy Policy.

11. Limitation of Liability

We make reasonable efforts to maintain product quality, provide accurate information, and deliver orders efficiently.

To the extent permitted by applicable law, Sireen Delights shall not be responsible for delays or disruptions caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits customer rights that cannot legally be restricted.

12. Changes to Terms of Service

Sireen Delights may update these Terms of Service when necessary.

Any updates will be published on our website. Changes will not retrospectively alter the terms of an existing confirmed order without an appropriate legal basis.

13. Contact Information

For questions regarding orders, delivery, returns, refunds, or these Terms of Service, please contact us.

Business Name: Sireen Delights

WhatsApp: +92 305 4031947

Email: sireendelights.pk@gmail.com

Country: Pakistan

Customer Support: Available through WhatsApp and email.

Thank you for shopping with Sireen Delights.

Sireen Delights – Sweetness You Can Trust.